Service

Categories: DigiLanguageVET
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What Will You Learn?

  • In this course you are going to learn about hotel facilities, service staff and responsibilities, taking restaurant reservation on the phone, welcoming guests to the restaurant, taking orders, explaining dishes in a menu, dealing with complaints, drink service, room service, breakfast service and receiving payments and saying goodbye.

Course Content

Module 1 – Hotel Facilities

  • Video Introduction: Video 1
    04:52
  • Video Introduction: Video 2
    03:49
  • Video Introduction: Video 3
    04:08
  • Vocabulary Overview
    00:00
  • QUIZ // Vocabulary Activities
    00:00
  • Reading Comprehension
    00:00
  • QUIZ // Reading comprehension
    00:00
  • Listening comprehension – Dialogue 1
    00:34
  • QUIZ // Listening comprehension – Dialogue 1
    00:00
  • Listening comprehension – Dialogue 2
    01:14
  • QUIZ // Listening comprehension – Dialogue 2
    00:00
  • Practice Makes Perfect 1
    04:50
  • QUIZ // Practice makes perfect 1
    00:00
  • Practice Makes Perfect 2
    03:52
  • QUIZ // Practice makes perfect 2
    00:00
  • Practice Makes Perfect 3
    04:09
  • QUIZ // Practice makes perfect 3
    00:00
  • QUIZ // Evaluation
    00:00
  • Earn Badge
    00:00

Module 2 – Service Staff and Responsibilities

Module 3 – Taking restaurant reservations on the phone

Module 4 – Welcoming guests at a restaurant

Module 5 – Taking Orders

Module 6 – Explaining dishes in a menu

Module 7 – Dealing with complaints

Module 8 – Drink Service

Module 9 – Room Service

Module 10 – Breakfast Service

Module 11 – Receiving payments and saying goodbye