Front Desk

Categories: DigiLanguageVET
Wishlist

What Will You Learn?

  • In this course you are going to learn about the types of lodging, types of hotels and hotel facilities, guest rooms, front desk staff and responsibilities, concierge, taking reservations, welcoming guest and check-in, dealing with special request, dealing with guest complaints, guest satisfaction and check-out.

Course Content

Module 1 – Types of Lodging

  • Video Introduction Part 1
    03:26
  • Video Introduction Part 2
    02:46
  • Video Introduction Part 3
    02:35
  • Vocabulary Overview
  • QUIZ // Vocabulary Activities
    00:00
  • Reading Comprehension
    00:00
  • QUIZ // Reading Comprehension
    00:00
  • Listening comprehension – Dialogue 1
    00:49
  • QUIZ // Listening comprehension – Dialogue 1
    00:00
  • Listening comprehension – Dialogue 2
    00:42
  • QUIZ // Listening comprehension – Dialogue 2
  • Listening comprehension – Dialogue 3
    00:56
  • QUIZ // Listening comprehension – Dialogue 3
  • Practice Makes Perfect 1
    03:26
  • QUIZ // Practice Makes Perfect 1
    00:00
  • Practice Makes Perfect 2
    02:46
  • QUIZ // Practice Makes Perfect 2
  • Practice Makes Perfect 3
    02:35
  • QUIZ // Practice Makes Perfect 3
  • QUIZ // Evaluation
  • Earn Badge
    00:00

Module 2 – Types of hotels and hotel facilities

Module 3 – Guest Rooms

Module 4 – Frontdesk Staff and Responsibilities

Module 5 – Concierge

Module 6 – Taking Reservation

Module 7 – Welcoming Guest and Check-in

Module 8 – Dealing with special requests

Module 9 – Dealing with guest complaints

Module 10 – Guest satisfaction

Module 11 – Check-out